Recently, a reader shared his view that social media, "dilutes
your message to the masses". That is an interesting view that may not
be unusual when thinking about the effect of perhaps a rumor or some
especially titillating factoid (or falsehood). But, it brings-up a great set
of issues for discussion as it illustrates how important it is for
marketers to really understand how all of this crazy stuff works
together.
I think the dilution concern is exactly why it is critical for
marketers to do their best to stay on top of what's being said about
them. We know that people will always talk. Today's social media
channels enable unbridled conversation where potential prospects WILL lurk and WILL be talking. Isn't the whole idea to get as many people as
possible talking about your product of service? To me, that is really
goodness.
Most marketers would love the opportunity to need to deal with too many
people talking about them. If that "dilutes "a message, meaning it
weakens a message (dilution), that just emphasizes even more how
critical it is to, 1) have a great product of service, 2) be sure you
are talking to the right audience, and 3) have the right message.
The idea
is that marketers need to understand how to build and RUN a fully
integrated social media program and leverage the very thing this gentleman considered a potentially damaging thing..the masses' ability to
spread the word. Isn't that the whole idea? Making sure we work to shape the
conversation and avoid being misunderstood is, again, exactly why
marketers can not ignore the importance of understanding how it all
works.
This reader thought that social media will eventually give-way to the traditional sales call. This just really illustrated how so many smart business people out there are pretty darn unclear around exactly how social media may be used.
Social media interactions are certainly not a substitute for a
sales call and in my opinion would be a bad place to try and take someone through a sales process. Sales is the downstream activity that occurs AFTER the
prospect has found their way to the marketer's door (or been drawn
there by good marketing)...social media tools/platforms are just
another way to help the prospects see the marketer in the insanely
crowded marketplace so packed with noise and invasive in-your-face
advertising tactics that will never go away.
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