Sometimes I think small and medium business operators out
there feel like that snail. Even when
they find a marketing tool or technology that appears to provide some
incredible “new” capability to them, they are very often dismayed to find that they
were all hot and bothered about something, well, “so last week”. But it still gives them a rush (“wow, this mail
merge thing is soooo cool!”)
I look at a couple of good friends whose businesses I would
put squarely in the SMB category. They
inevitably end-up with a “friend of the family” or “buddy of my buddy’s buddy
(named Buddy)” who is going to hook them up with a deal. We know how that usually goes. Yeah, they have a website that opens and it
even has PICTURES…maybe even talkies! OK, a link or two as well. Ahem.
The
tired old ways of getting the eyeballs (radio, print, television, direct mail, trade
shows, etc.) will always be there for this population to some extent, but the new
ways of spreading the word and ideas (blogs, video, social networks, permission-based
RSS information, consumer fan clubs, etc.) are steadily proving how well they
work. The SMB operator, though, is often
too busy and too far behind the curve to really know that they, too, can have
great stuff working for them!
A good marketer needs to understand what’s out there…new…or
not-so-new. Unfortunately, most will
never even know what they are missing as they load the Minivan with crates of
direct mail pieces and doorknob hangers featuring the special of the week. They assume the snazzy marketing technology
is all too expensive and will require a guy with the propeller beanie on
staff. If only they knew.
Just look at things like Constant Contact, an email marketing
and survey tool that is inexpensive (like $75 per month for unlimited campaigns
to a list of up to 5,000), robust, and extremely easy to use for the typical non-technical
SMB, to an easy web video tool like Easy
Web Video where for $97, the user can quickly put up some decent video
content on their site. Easy Web Video
uses V2F technology to address the file size issues associated with video and
it comes with video editing software that’s pretty slick. Yeah, the Easy Web Video website is a little
tedious and feels a bit like a Ronco pitch…but it is very approachable for a
non-technical SMB. There really are many
choices out there and most can do a great job of helping the SMB get up and running
with some really cool technologies that will exponentially improve their
go-to-market efforts.
However, these technologies are still largely blind items
for many SMB’s out there. If only they
could just go to one place and get understandable, relevant, and accurate
information about marketing technology. They’d be a happy bunch if they could just find the help they need to
make sense of marketing technology and tools!
Well, OK…I guess we’ll be making a lot of new friends really
soon.
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